Rep I, Customer Support (Facility Services Coordinator)

POSITION TITLE:  Rep I, Customer Support (Facility Services Coordinator)   (Full-Time Regular) (Classified)
DEPARTMENT:  Cultural Services
LOCATION:  Lincoln Center
EMPLOYMENT TYPE:  Full-Time Regular
ANNUAL SALARY RANGE:   $32,530.00 - 48,794.00 (Salaries are paid biweekly)

You will receive an email acknowledgment when you have successfully submitted an application. Your completed application will be forwarded to the hiring manager. You will be notified if you are selected for further testing or interviews. Please keep your contact information up-to-date. The status of your application will be updated in your applicant profile. Post-offer background check and drug test within 48 hours required.

Located against the foothills of the Rocky Mountains and home to Colorado State University (CSU), the City of Fort Collins offers a diverse culture, educated and engaged citizens, outdoor recreation, bicycles, breweries, historic charm, and a thriving economy. Throughout the year, live music and entertainment, as well as great local dining, can be found throughout the historic downtown area. Fort Collins offers the convenience of a small town with all the amenities of a larger city.  

The City’s long list of acknowledgements includes:  

• No. 8 Top 25 Best-Performing Large Cities (Yahoo Finance 2016)
• “Top Ten Websites” Best of The Web Awards (Center for Digital Government – September 2016)  
• Top 10 Healthiest Cities" (Livability.com - April 2015)
• No. 13 “Best Place to Live” (Livability.com - September 2015)
• No. 9, and “One of the Top 10 Best Places to Retire” (CBS Money Watch - February 2012)

Why Work For the City of Fort Collins?

-   Medical, dental, vision (for self, spouse, children) – eligible on the 1st of the month following date of hire

-   Paid vacation, paid holidays, and sick days 

-   Retirement + company matching – after 6 month probation period and immediate vesting

-   Flexible spending: Medical expenses FSA, dependent FSA or both  

-   Employee Assistance Program: counselling, legal, financial assistance

-   Life insurance, short-term and long term disability 

-   Wellness program, workout facilities 

-   Employee/family Onsite Health Clinic 

-   Personal & professional learning opportunities including supervisory and leadership development; plus career mobility

-   Collaborative work environment

Summary:

The Facility Services Coordinator ensures the highest standards of customer service and client experience through the successful execution of facility, custodial, and general maintenance responsibilities in an effort to maintain an attractive, sanitary, and safe environment for staff, clients, and patrons.

General Duties and Responsibilities:

The following duties and responsibilities are illustrative of the primary functions of this position and are not intended to be all inclusive.

• Ensure the highest level of customer service and satisfaction to clients renting the Lincoln Center and their guests.
• Organize, inventory, and process order request for custodial & facility supplies/consumables.
• Maintain the inventory, functionality, and availability of all custodial and event operations equipment.
• Hire, train, supervise, and schedule hourly facility attendants to service events, in cooperation with the Conference Services Coordinator; while under the direction of the Event Operations Manager.
• Under the direction of the Event Operations Manager, facilitate and manage hourly staff labor hours and ensure facility services budget compliance.
• Oversee Lincoln Center’s in-house custodial operations and coordinate with the City’s Custodial Liaison with regards to the services provided by the contracted custodial vendor.
• Receive reports on facility/maintenance repair concerns and follow proper Operations Services protocols to log work requests using the established online portal.
• In partnership with our colleagues at Operations Services, track all facility work requests and monitor them for follow up, completion, and billing.
• Schedule preventative maintenance, respond to urgent maintenance calls, and facilitate communication between various Lincoln Center staff and Operations Services, or their vendors.
• Anticipate challenges, identify solutions, and propose improvements or recommendations to management in support of operational objectives.
• Facilitate communication and retrieval of pertinent facility operations information from other Lincoln Center managers.
• Maintain active communication with leadership; communicate challenges and propose improvements to the Event Operations Manager.
• Attend regular meetings as assigned by Event Operations leadership.
• Required to work evenings, late nights and weekends.
• Assist the Event Operations Manager with other duties and special projects as assigned.

Apply here!